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Privacy Statement

Imagene Labs is committed to protect the privacy of the data you provide to us. We collect your personal and health information when you i) register an account on our website, ii) enter information on our website, iii) provide your DNA information and/or iv) navigate our webpages.

We collect your personal and health information for the purpose of i) fulfilling your orders, ii) providing customer service and support, and iii) marketing and keeping you informed of our new services and products.

We may use the information about customers to i) process your request, ii) update your information, iii) run contest, surveys and special promotion, and iv) for marketing purposes.

Our website is scanned on a regular basis in order to make your visit to our site as safe as possible.

Customers’ information is only accessible by relevant persons who have special access rights, and are required to keep the information confidential. All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We use cookies to recognize your browser and capture and remember certain information, e.g. to help us compile aggregate data about site traffic and site interaction, so that we can offer better site experiences and tools in the future. You may turn off all cookies if you wish.

We do not sell, trade, or otherwise transfer customers’ personally identifiable information to outside parties without customers’ permission.

We implement procedures and maintain contractual terms with each service provider to protect the confidentiality and security of your information. However, we cannot guarantee the confidentiality and security of your information due to the inherent risks associated with storing and transmitting data electronically.

However, Imagene Labs do make customers’ information accessible to our subcontractors and partners e.g. website hosting partners and other parties who assist us in operating our website and conducting our business, because they agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

We may use third-parties to display or serve advertisements on our behalf on our websites or elsewhere on the internet. These third parties may set their own cookies, pixel tags, or similar technologies on our websites to collect information about users’ online activities over time and across different websites and applications in order to make our ads more relevant to you.

We work with third-party social media providers to offer you their social networking services through our Services. For example, you can log in to imagenelabs.com site using Facebook. In addition, if you use our mobile applications, we may ask you to connect to your Facebook account – if you agree to do so, we may display and share your Facebook information pursuant to Facebook’s Platform Policy. These social networking services may collect, process, and retain information about you, in accordance with applicable law and their own terms of service and/or privacy policies. If you choose to access or make use of third-party social networking services, we may receive information about you that you have made available to those social networking services, including information about your contacts on those social networking services.

Please note: If you click away from our websites to visit the site of any third party advertiser, sponsor, social media network, or other third party site, you may be asked for your personal information for use of the social media network, or payment card or other personal information in order to purchase or use the products and services that those third parties offer, as applicable. These companies have their own privacy and data collection practices. We have no responsibility or liability for these independent policies. You should therefore review their privacy notices carefully regarding how your information may be used.

Imagene Labs may disclose personal information to third parties in these additional scenarios:

If we are going to release your personal information to law enforcement, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so. In addition, we reserve the right to withhold advance notice where it would impede an investigation of identity theft, or in situations involving imminent physical harm or harm to minors.

Imagene Labs strives to deliver to our customers relevant advertisements on our websites and elsewhere on the Internet. Imagene Labs uses third parties to highlight to you advertisements that are tailored to you based upon your interests or online behaviours. Any such advertisements placed on our behalf will contain information on or near them that informs you about the third party delivering you the ads and how to opt-out of receiving such ads in the future.

If you wish to not have your information used by our third party partners for the purpose of serving you such advertisements, you may do so by contacting us.

We may occasionally run contests, surveys, or other special promotions on our and our partners’ and associates’ websites in which we obtain customers’ information e.g. health, personal and demographic information (like a zip code, age, or income level). We use this data to run the contests or promotions and send users promotional material about our company or third parties we deal with. Participation in these surveys or contests and providing additional customers’ information is voluntary. Customers’ information may be shared with other companies for marketing purposes.

We will keep our customer’s personal data for a period of 10 years starting from the last access of their accounts. Upon expiry of the retention period, Imagene Labs will delete such data immediately.

In order to comply with all applicable laws and regulations governing the collection and use of personal information, our Privacy Statement will be updated regularly. If you do not consent to any changes to our Privacy Statement, you must stop using the Websites and the Services and you should notify us so we can discontinue your account.

If you have any questions about this Privacy Statement or Imagene Labs’ privacy practices regarding the below, you can contact our Data Protection Officer at dpo@imagenelabs.com and we will respond to all access requests within 30 days.

  1. if you wish to request access to and receive information about the personal information we have received from and share about you (noting that your rights to access personal information may be limited in some circumstances), or
  2. your dealings with our websites, or any disclosure of personal information to third parties for direct marketing purposes, or
  3. update and correct inaccuracies in the personal information we have about you, or
  4. have the information blocked or deleted, as appropriate, or
  5. oppose (in case of legitimate reasons) the processing carried out with respect to personal information,
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